Shop Policies

Thank you for considering our upholstery and restoration shop for your project! We are committed to serving each customer with excellence, honesty, and care. To help us manage our production responsibly and give every project the attention it deserves, we operate under the following policies.

Scheduling & Deposit 

• We reserve time slots on our production schedule on a first-come, first-served basis. The first customer to reply with an estimate approval and pay the required scheduling deposit will secure the next available spot on our production schedule. We are constantly booking jobs, so even a few days' delay in responding to your estimate can cause a several-week delay in reserving a spot, depending on the size of the jobs that were booked before you.

• A non-refundable scheduling deposit of $50 is required to reserve your place on our production schedule. This deposit is applied toward your final invoice and can be paid via checks made out to Rogue Upholstery, cash payment, or Zelle electronic payment. 

• Once you have approved your estimate and the deposit is received, your project is officially scheduled. There is a 7-business day grace period after you reserve your time slot. If during that 7-business day period you decide to cancel your reservation, your deposit will be returned to you via check. After that 7-business day period, if you cancel your reservation, your deposit is non-refundable because it reserved production time that could have been offered to another customer.

• If you need to reschedule your project for a later time on our production schedule, we will do our best to accommodate you. Just note that there may be others on our schedule who have time-sensitive jobs, and depending on the complexity of your project, we may need to bump you further down on the schedule so that we don't risk jeopardizing commitments we have made to other customers.

What Happens After You Book

• You will receive a confirmation email with your approximate reserved time slot and a receipt for your scheduling deposit. Please note that we can only provide approximate times initially, as it is dependent on how long it takes for us to complete the jobs ahead of you.

• Our goal is to complete every job with the highest quality workmanship, which sometimes means a job may take longer to finish than originally estimated. When this occurs, the jobs scheduled after it may be delayed. While we do our best to honor the timeline we estimated, occasionally this isn't possible due to unforeseen circumstances. If this happens, we will communicate with you as soon as that delay becomes evident. Just know that when it's finally time for your piece to sit on our work table, we will treat it with the same amount of care and take whatever time is necessary to make sure it is completed according to our high quality work standards.

Scheduling a Pickup & Delivery

• We offer pickup & delivery service for those who are unable to bring their furniture pieces to our shop. Our fee is $125 for in-town service within city limits of the Phoenix/Medford/Central Point areas. If you live outside of these city limits, or are located in Talent/Ashland, Eagle Point/Shady Cove/Prospect, or Gold Hill/Rogue River/Grants Pass, the fee will range from $150-$200, depending on mileage. Exact pickup & delivery fee charges will be clearly outlined in your estimate.

• We only provide pickup & delivery services on Mondays and Fridays between the hours of 10am and 4pm. This is so that we can dedicate the rest of the week for shop production time.

Fabric & Materials

• We are a production-only shop and do not purchase fabrics. (The only exceptions to this are outdoor fabrics for outdoor cushion collections and Phifertex for patio sling chairs.) You (or your designer) are responsible for selecting, ordering, and picking up the fabric at the design studio, then bringing it with you when your furniture comes to our shop.

• We provide guidance on yardage estimate amounts, pattern placement, fabric compatibility with your project, and ease of upholstering. It is strongly advised that you consult with us prior to purchasing your fabric to review these details and to finalize reupholstery cost details based on your fabric selection.

• We do our best to be as conservative as possible with yardage estimates. Occasionally our estimate may exceed actual fabric used due to variations in design placement, cutting, and amount of finishing trims needed. If this occurs, all usable leftover fabric will be returned to you with the finished piece for future repairs or for throw pillows and other small projects.

Fabric Handling & Pattern Matching Fee

• We charge a Fabric Handling & Pattern Matching Fee. This is an additional cost for handling small to mid-sized prints, plaids, and stripes. This allows for the additional time needed for expert pattern centering and matching on your furniture piece. This also applies to fabrics that are thin or stretchy and do not have a stabilizing backing applied. This fee is $175, and will only apply if you select a fabric that meets these qualifications. Details of this fee will be included in your estimate.

• For large to extra large prints, fabrics with complex prints and/or if your project is a complex furniture piece, or for high end designer or delicate fabrics, we charge a Premium Fabric Handling & Pattern Matching Fee. This allows for the additional care needed to handle these types of fabrics and the time needed for expert pattern centering and matching on your furniture piece. This fee ranges from $300 to $600, depending on the fabric specifications and yardage amounts, and will only apply if you select a fabric that meets these qualifications. Details of this fee will be included in your estimate. 

Antique Restoration

• If your furniture piece is an antique, we charge a Traditional Upholstery Materials & Methods Fee. This is an additional charge for vintage and antique furniture pieces that require full replacement of traditional upholstery materials such as horse hair, coir, wood wool, etc., as well as re-setting and re-tying 8-way hand tied coil springs. This fee covers the additional cost of these authentic replacement materials, as well as the additional time needed for their specialized replacement methods. Please note that this service requires a minimum 3-week production time.

• The Traditional Upholstery Materials & Methods Fee is an additional 30%-50% of the standard labor cost for a normal reupholstery job, and will only apply if your furniture piece meets these qualifications. Details of this fee will be included in your estimate.