We are a small shop that operates by appointment only so that we can focus our attention on one job at a time. This ensures that each project is done beautifully and accurately, without rushing and risking mistakes. This is why we have a stellar reputation in the Rogue Valley for having both excellent customer service and quality work. As a result, we typically have at least a 4-month wait list. We don't provide "rush" services, so if you are looking for something quick, we are not the shop for you. But for those who don't mind the wait, we have a very clear, simple path for you to follow, and we're here to guide you along every step of the way!

Once you approve our estimate, you will be added to our wait list and given an approximate time slot on our production schedule. If you don't already have your fabric, this is when you will begin the fabric selection process! We always refer our customers to Medford Design Center, 315 N. Bartlett Street, (541)858-2929. They are fabric experts that we have partnered with to provide quality fabrics for your specific project. If you decide that you would like us to reupholster your furniture, please contact Medford Design Center as soon as possible, and they will personally assist you in selecting your fabric from their wide array of sample books. You will order your fabric from them, pick it up once it's been delivered, and keep it and your project with you until it's time to bring them to our shop.

Visit Medford Design Center's website for more information on their services!

Medford Design Center

As your specific time slot approaches, feel free to check in with us anytime for a timeline update! Then, when we are ready to bring your project in, we will contact you to schedule a day/time for you to bring it to our shop, along with your fabric. If your project requires the purchase of specific upholstery materials that are not regularly stocked in our shop (i.e. replacement foam, down/feathers, horse hair, etc.), a deposit will be required when you drop off your project, with the remaining balance due when the finished project is picked up. The details of the deposit amount will be included in your estimate, and will be confirmed when we schedule your drop off. (Please note that we may also require a deposit on large, multiple-item projects if you are a first time customer.)

Most pieces can be completed and ready for pick up in roughly 2 weeks. Antique restoration projects require more time, depending on the specific work to be done. Those details will be discussed with you the day you bring it in.